SaaS subscriptions
You may request a refund for a new subscription within seven days of the first charge if the workspace has not materially consumed the included monitoring or Agent allowance. We review requests based on usage and the purchase record.
Renewals
Renewal charges are generally non-refundable once the new billing period has started. Cancel before the next renewal date to prevent future charges.
Service interruption
If a material Help4GEO outage prevents access for a sustained period, contact support with the affected workspace and time window. We may provide a prorated credit or refund at our discretion.
Media publishing
Media publishing orders are separate from SaaS subscriptions. If a publisher or upstream service fails to publish an order, any refund or credit follows the applicable order status and upstream settlement rules.
How to request
Email zhangluease@gmail.com with your account email, order reference, and reason. We aim to reply within five business days.